Refund policy

Beverages: All Sales Final

KRAVE beverages, including Rum Punch and Fruit Punch, are non-refundable and cannot be returned or exchanged. This includes beverage pickup orders that are not collected. If we give you the wrong item at pickup, let us know before you leave and we'll correct it on the spot.

Sauces and Seasonings

For food safety, opened or used food items cannot be returned. If an item arrives damaged, leaking or incorrect, email us within 48 hours of delivery with your order number and a photo, and we'll send a replacement or issue a refund.

Pickup Orders

Pickup orders are held for 3 days after you receive your ready-for-pickup notice. Pickup hours are Wednesday to Saturday, 5:00 to 9:00 PM at Krave, 8 S Division Street, New Rochelle, NY. Orders not collected within 3 days may be cancelled. Uncollected beverage orders are not refunded. Rum Punch must be picked up by someone 21 or older with a valid photo ID.

Apparel, Headwear, Barware and Home Goods

You have 30 days from delivery to request a return. Items must be unused and unwashed, with tags and original packaging. Return shipping is paid by the customer unless the item is defective or we sent the wrong item. Once we receive and inspect your return, we'll refund your original payment method within 10 business days. Sale items are final.

Made-to-Order Items

Some glassware and home items are printed to order and cannot be returned for change of mind. If one arrives damaged or defective, email us a photo within 14 days of delivery and we'll replace it free of charge.

Exchanges

For a different size or item, return the original following the steps below and place a new order.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

How to Start a Return

Email resurrectiononthegreen@gmail.com with your order number, the item and the reason for your return. We'll reply with instructions. Items sent back without approval will not be accepted.